Who is Gopal?
As a Principal Solutions Consultant based in Sydney, I lead with a global perspective gained across the UK, USA, Europe, and APAC. I provide strategic guidance and hands-on support for projects focused on Digital Experience platforms, AI, Cloud, ITIL, and Project Management. My goal is to help your business achieve measurable outcomes, whether that means a complete digital transformation or optimizing a specific process. I offer expertise in designing scalable solutions, implementing AI-driven tools, developing effective cloud strategies, and ensuring projects are delivered on time and within budget. I'm ready to collaborate on your next challenge and turn your technical goals into reality.
Technical Expertise
Akamai CDNProfessional Journey
Feb 2026 - Present
Infrastructure Migration Lead
CUE Clothing Co. (Consultant via Technoholia)
- End-to-End Architecture Mapping: Engineered comprehensive application and infrastructure diagrams for 70 core systems, including Infinity RMS (ERP) and POS, to identify critical integration points and legacy dependencies prior to Nexon Cloud migration.
- Strategic Test Governance: Authored and executed a rigorous IEEE 829-aligned testing suite encompassing System Integration (SIT), Smoke Testing, and Security Validations, ensuring 100% accuracy in data parity and connectivity across multiple migration waves.
- Performance & Risk Mitigation: Established multi-layered performance baselines using Dynatrace and OpManager, identifying architectural gaps in VLAN tagging and DNS propagation to protect the high-volume retail trade window.
- Automated Validation Framework: Developed automated PowerShell scripts for high-velocity "Power-On" checks and SQL/API connectivity triage, significantly reducing manual validation effort during high-stakes, after-hours cutover windows.
- Business Resilience & Backup: Optimized Veeam Backup & Replication policies for the landing zone, conducting file-level recovery drills and verifying "T-Minus 0" restore points to ensure a guaranteed rollback path for all production VMs.
- Consultative Leadership: Provided expert Go/No-Go recommendations to the Head of IT and PM based on real-time defect triage, while reviewing vendor contracts to maximize infrastructure service credits and project ROI.
Sep 2025 - Feb 2026
Incident Manager
Coles Group, ADC, Sydney, Australia (Consultant via Technoholia)
- Successfully managed priority incidents, consistently minimizing downtime for critical Warehouse Management (WMS) and automated material handling systems (MHS).
- Rapidly assimilated specialized knowledge of the Witron automation platform and internal Coles IT infrastructure to drive efficient incident resolution.
- Authored and distributed clear, real-time communications to Operations Managers and senior stakeholders during major IT outages, ensuring alignment and transparency.
- Leveraged proprietary WMS dashboards and Dynatrace for real-time Application Performance Monitoring (APM) and rapid diagnosis of application-layer incidents.
- Led Post-Incident Reviews (PIRs), identifying root causes for recurring automation faults and contributing actionable data to the Problem Management queue.
- Applied ITIL best practices to incident triage, escalation, and resolution, improving the Mean Time To Resolve (MTTR) for core ADC functions by 10%.
Jun 2025 - Present
Principal Solutions Consultant
TECHNOHOLIA- Develop Transformation Strategy, I work with your leadership to define a clear digital transformation vision, identifying opportunities to leverage technology to improve customer experience, operational efficiency, and revenue streams.
- Analyze and map out your customers' journeys to identify pain points and opportunities. This helps us design solutions that deliver personalized and seamless experiences across all touchpoints.
- Provide expert guidance on your digital technology stack, helping you make informed decisions about new investments, vendor selection, and system rationalization to build a future-proof architecture.
- Conduct in-depth assessments of client's current IT landscapes, identifying gaps, opportunities, and risks related to AI integration, cloud migration, and cybersecurity resilience.
- Define project scope, objectives, deliverables, timelines, and resource requirements, ensuring projects are delivered on time, within budget, and to high quality standards.
- Translate complex business challenges into actionable, reliable, and scalable technical solutions leveraging AI algorithms, cloud architectures (AWS, Azure, GCP), and advanced cybersecurity frameworks.
- Lead complex consulting engagements from inception through successful delivery, often overseeing multiple project teams simultaneously.
- Implement and champion ITIL best practices throughout the client's IT service lifecycle, focusing on service strategy, design, transition, operation, and continual service improvement (CSI).
- Manage client expectations, mitigate risks, and resolve issues proactively during engagements.
- Build and maintain strong, long-term relationships with key client stakeholders, acting as a trusted advisor.
- Identify opportunities for additional consulting work within existing client accounts.
- Develop and deliver workshops, training programs, and knowledge-sharing sessions for clients and internal teams, especially in Technical Education contexts.
Apr 2025 - Jun 2025
Domain Operation Manager
Woolworths Group- Managed operations for Everyday Rewards, Insurance, Mobile, Market, WPay, and Data.
- Achieved 100% uptime for Rewards website for six consecutive months.
Mar 2023 - Apr 2023
Reliability Operation Manager
WooliesX- Led a team of 24 engineers supporting 500k customers.
- Served as primary Incident Commander for Major Incidents (MIM).
Oct 2021 - Mar 2023
Reliability Operation Specialist
WooliesX- Supported over 15 million B2C customers across Australia.
- Resolved 95% of fraud issues with innovative analytical solutions.
Jan 2019 - Oct 2021
Tier II Technical Support Specialist
Newforma- Provided enterprise software support for 100+ customers across APAC.
- Managed projects from pre-sales to go-live with hands-on deployment.
Sep 2016 - Jan 2019
Managed Services, Manager APAC
Optimizely (Episerver)- Led and mentored the APAC support team, fostering a high-performance culture.
- Acted as primary technical escalation for P1 issues on Azure, AWS, and Rackspace.
Sep 2015 - Sep 2016
Business Support Engineer
ESET Australia- Provided pre-sales and post-sales consultancy for ESET's product range.
- Delivered technical training to staff and clients on security best practices.
Feb 2015 - Sep 2015
System Administrator
Presage Solutions- Designed and built Sitecore 7.2 Web Infrastructure for new projects.
- Managed server security hardening (CIS, PCI DSS) and vulnerability scanning.
May 2014 - Nov 2014
Senior Consultant
Capgemini- Managed IIS/SQL/Sitecore infrastructure projects and data center migrations.
- Led team building, feasibility studies, and risk assessments for large-scale projects.
Apr 2010 - May 2014
System Administrator
Investis Digital- Managed over 2000+ websites hosted on Windows IIS and Sitecore CMS.
- Ensured 99.5%+ uptime and implemented robust security measures.
Project Showcase
Hollard Data Center Migration
Led the time-critical migration of a data center from the Woolworths environment, ensuring a seamless transition with zero post-migration incidents.
Monitoring Platform Integration
Designed and executed end-to-end integration of Dynatrace, Splunk, PagerDuty, and New Relic for the Loyalty domain.
RTL Program "Go-Live" Deployment
Managed and coordinated the overnight deployment of 40 complex changes for a major program launch, ensuring zero downtime.
Cloud Migration for APAC Clients
Led the migration of client infrastructure to Azure and AWS, automating deployment and monitoring scripts to improve scalability.
CUE Clothing DC Migration to Private Cloud
Conducted comprehensive business analysis of CUE Clothing's infrastructure and executed VMware to Nexon Private cloud migration using PowerShell test automation, enabling complex migration with ease and zero downtime.
High-Availability Web Platform
Managed the deployment and support of high-availability web platforms, ensuring 99.99% uptime through automation.
Sitecore DC Migration
Managed migration of business-critical applications and websites to a new Sitecore infrastructure, ensuring minimal downtime.
Sitecore/IIS Version Upgrade
Upgraded Sitecore CMS from v6.3.1 to v6.4.1 across a large web farm, improving performance and enabling new features.
Server & App Consolidation
Consolidated numerous Windows and .NET based applications to improve manageability and reduce operational costs.
Automated Web Deployments
Configured MS Web Deploy and DFS to create an automated deployment pipeline for web farms, reducing deployment time.
SVN, TFS & SharePoint Setup
Installed and configured Subversion, Team Foundation Server, and SharePoint to establish a collaborative development ecosystem.
NAS Storage for Backups
Designed and implemented a centralized NAS storage solution for enterprise-wide backups, improving data resilience and recovery times.
Enterprise Vulnerability Scanning
Implemented a Nessus-based vulnerability scanning system to enhance the security posture across the enterprise infrastructure.
Enterprise Monitoring System
Deployed and configured Nagios and OpManager for comprehensive, enterprise-wide system and application monitoring.
VMware Infrastructure Design
Designed and implemented a scalable VMware virtual infrastructure from the ground up, including P2V and V2V migrations.
Open-Source CMS Implementation
Deployed and managed a Wordpress CMS instance on a Linux and MySQL stack, diversifying the company's CMS offerings.
Qualifications
Education
PG Diploma in Computer Application
Maharaja Sayajirao University
B.Sc. in Computer Science
Sardar Patel University
Certifications
Let's Connect
Get in Touch
Response Time
I typically respond within 24 hours. For urgent inquiries, please use the calendar link above to schedule an immediate consultation.
Average Response
Within 24 hours