Gopal Shah
Director at Technoholia
An Entrepreneur in Information Technology and Technical Education, driving business success through robust cloud strategy, operational excellence, and dedicated mentorship.
Who is Gopal?
As a visionary Tech enthusiast, I am passionate about leveraging technology to drive business goals in both enterprise and start-up settings. My journey across the UK, USA, Europe, and APAC has equipped me with a rich, global perspective. This experience is the foundation of my entrepreneurial venture, Technoholia, where I translate complex technical problems into reliable, scalable solutions. My core strength lies in bridging the gap between theoretical knowledge and practical application, a philosophy that defines my approach to both IT leadership and technical education. I am deeply committed to fostering innovation, not just in systems and infrastructure, but in the people who build them.
Technical Expertise
Akamai CDNProfessional Journey
Apr 2022 - Present
Domain Operation Manager
WooliesX- Managed operations for Everyday Rewards, Insurance, Mobile, Market, WPay, and Data.
- Achieved 100% uptime for Rewards website for six consecutive months.
Mar 2023 - Mar 2025
Reliability Operation Manager
WooliesX- Led a team of 24 engineers supporting 500k customers.
- Served as primary Incident Commander for Major Incidents (MIM).
Oct 2021 - Present
Reliability Operation Specialist
WooliesX- Supported over 15 million B2C customers across Australia.
- Resolved 95% of fraud issues with innovative analytical solutions.
Jan 2019 - Oct 2021
Tier II Technical Support Specialist
Newforma- Provided enterprise software support for 100+ customers across APAC.
- Managed projects from pre-sales to go-live with hands-on deployment.
Sep 2016 - Jan 2019
Managed Services, Manager APAC
Optimizely (Episerver)- Led and mentored the APAC support team, fostering a high-performance culture.
- Acted as primary technical escalation for P1 issues on Azure, AWS, and Rackspace.
Sep 2015 - Sep 2016
Business Support Engineer
ESET Australia- Provided pre-sales and post-sales consultancy for ESET's product range.
- Delivered technical training to staff and clients on security best practices.
Feb 2015 - Sep 2015
System Administrator
Presage Solutions- Designed and built Sitecore 7.2 Web Infrastructure for new projects.
- Managed server security hardening (CIS, PCI DSS) and vulnerability scanning.
May 2014 - Nov 2014
Senior Consultant
Capgemini- Managed IIS/SQL/Sitecore infrastructure projects and data center migrations.
- Led team building, feasibility studies, and risk assessments for large-scale projects.
Apr 2010 - May 2014
System Administrator
Investis Digital- Managed over 2000+ websites hosted on Windows IIS and Sitecore CMS.
- Ensured 99.5%+ uptime and implemented robust security measures.
Project Showcase
Hollard Data Center Migration
Led the time-critical migration of a data center from the Woolworths environment, ensuring a seamless transition with zero post-migration incidents.
Monitoring Platform Integration
Designed and executed end-to-end integration of Dynatrace, Splunk, PagerDuty, and New Relic for the Loyalty domain.
RTL Program "Go-Live" Deployment
Managed and coordinated the overnight deployment of 40 complex changes for a major program launch, ensuring zero downtime.
Cloud Migration for APAC Clients
Led the migration of client infrastructure to Azure and AWS, automating deployment and monitoring scripts to improve scalability.
High-Availability Web Platform
Managed the deployment and support of high-availability web platforms, ensuring 99.99% uptime through automation.
Sitecore DC Migration
Managed migration of business-critical applications and websites to a new Sitecore infrastructure, ensuring minimal downtime.
Sitecore/IIS Version Upgrade
Upgraded Sitecore CMS from v6.3.1 to v6.4.1 across a large web farm, improving performance and enabling new features.
Server & App Consolidation
Consolidated numerous Windows and .NET based applications to improve manageability and reduce operational costs.
Automated Web Deployments
Configured MS Web Deploy and DFS to create an automated deployment pipeline for web farms, reducing deployment time.
SVN, TFS & SharePoint Setup
Installed and configured Subversion, Team Foundation Server, and SharePoint to establish a collaborative development ecosystem.
NAS Storage for Backups
Designed and implemented a centralized NAS storage solution for enterprise-wide backups, improving data resilience and recovery times.
Enterprise Vulnerability Scanning
Implemented a Nessus-based vulnerability scanning system to enhance the security posture across the enterprise infrastructure.
Enterprise Monitoring System
Deployed and configured Nagios and OpManager for comprehensive, enterprise-wide system and application monitoring.
VMware Infrastructure Design
Designed and implemented a scalable VMware virtual infrastructure from the ground up, including P2V and V2V migrations.
Open-Source CMS Implementation
Deployed and managed a Wordpress CMS instance on a Linux and MySQL stack, diversifying the company's CMS offerings.
Educator, Mentor & Your Career Catalyst
Launch Your IT Career with Technoholia
At Technoholia, our mission is to forge the next generation of IT leaders. We believe that true expertise comes from applying knowledge to real-world challenges. My journey, from hands-on system administration to leading complex cloud operations, has reinforced this belief. I've personally mentored teams at Optimizely and trained staff at ESET, fostering environments where learning and growth are paramount.
Technoholia is the culmination of this experience. We provide a unique platform that bridges the gap between academic theory and industry demands. Through hands-on projects, personalized mentorship, and exposure to enterprise-grade technologies, we empower interns and aspiring professionals to build not just a resume, but a career. Your journey with us is a direct path to acquiring the practical, in-demand skills needed to thrive in today's competitive IT landscape.
Qualifications
Education
PG Diploma in Computer Application
Maharaja Sayajirao University
B.Sc. in Computer Science
Sardar Patel University
Certifications
Let's Connect
I am always open to discussing new opportunities, innovative projects, or potential collaborations.