Gopal Shah
Director at Technoholia
Director & Principal Consultant, Transforming IT with AI, Cloud, Secure ITIL Solutions, Championing Operational Excellence & Talent Development.
Who is Gopal?
As a Director and Principal Consultant based in Sydney, I lead with a global perspective gained across the UK, USA, Europe, and APAC. I founded Technoholia to empower businesses by delivering AI-driven, cloud-centric, and cybersecurity-hardened solutions. My core strength is bridging theoretical knowledge with practical application, ensuring ITIL operational excellence in every initiative. I'm deeply passionate about fostering innovation, not just in systems, but in cultivating the next generation of tech leaders.
Technical Expertise
Akamai CDNProfessional Journey
Jun 2025 - Present
Principal Consultant
TECHNOHOLIA- Conduct in-depth assessments of client's current IT landscapes, identifying gaps, opportunities, and risks related to AI integration, cloud migration, and cybersecurity resilience.
- Define project scope, objectives, deliverables, timelines, and resource requirements, ensuring projects are delivered on time, within budget, and to high quality standards.
- Translate complex business challenges into actionable, reliable, and scalable technical solutions leveraging AI algorithms, cloud architectures (AWS, Azure, GCP), and advanced cybersecurity frameworks.
- Lead complex consulting engagements from inception through successful delivery, often overseeing multiple project teams simultaneously.
- Implement and champion ITIL best practices throughout the client's IT service lifecycle, focusing on service strategy, design, transition, operation, and continual service improvement (CSI).
- Manage client expectations, mitigate risks, and resolve issues proactively during engagements.
- Build and maintain strong, long-term relationships with key client stakeholders, acting as a trusted advisor.
- Identify opportunities for additional consulting work within existing client accounts.
- Develop and deliver workshops, training programs, and knowledge-sharing sessions for clients and internal teams, especially in Technical Education contexts.
Apr 2025 - Jun 2025
Domain Operation Manager
Woolworths Group- Managed operations for Everyday Rewards, Insurance, Mobile, Market, WPay, and Data.
- Achieved 100% uptime for Rewards website for six consecutive months.
Mar 2023 - Apr 2023
Reliability Operation Manager
WooliesX- Led a team of 24 engineers supporting 500k customers.
- Served as primary Incident Commander for Major Incidents (MIM).
Oct 2021 - Mar 2023
Reliability Operation Specialist
WooliesX- Supported over 15 million B2C customers across Australia.
- Resolved 95% of fraud issues with innovative analytical solutions.
Jan 2019 - Oct 2021
Tier II Technical Support Specialist
Newforma- Provided enterprise software support for 100+ customers across APAC.
- Managed projects from pre-sales to go-live with hands-on deployment.
Sep 2016 - Jan 2019
Managed Services, Manager APAC
Optimizely (Episerver)- Led and mentored the APAC support team, fostering a high-performance culture.
- Acted as primary technical escalation for P1 issues on Azure, AWS, and Rackspace.
Sep 2015 - Sep 2016
Business Support Engineer
ESET Australia- Provided pre-sales and post-sales consultancy for ESET's product range.
- Delivered technical training to staff and clients on security best practices.
Feb 2015 - Sep 2015
System Administrator
Presage Solutions- Designed and built Sitecore 7.2 Web Infrastructure for new projects.
- Managed server security hardening (CIS, PCI DSS) and vulnerability scanning.
May 2014 - Nov 2014
Senior Consultant
Capgemini- Managed IIS/SQL/Sitecore infrastructure projects and data center migrations.
- Led team building, feasibility studies, and risk assessments for large-scale projects.
Apr 2010 - May 2014
System Administrator
Investis Digital- Managed over 2000+ websites hosted on Windows IIS and Sitecore CMS.
- Ensured 99.5%+ uptime and implemented robust security measures.
Project Showcase
Hollard Data Center Migration
Led the time-critical migration of a data center from the Woolworths environment, ensuring a seamless transition with zero post-migration incidents.
Monitoring Platform Integration
Designed and executed end-to-end integration of Dynatrace, Splunk, PagerDuty, and New Relic for the Loyalty domain.
RTL Program "Go-Live" Deployment
Managed and coordinated the overnight deployment of 40 complex changes for a major program launch, ensuring zero downtime.
Cloud Migration for APAC Clients
Led the migration of client infrastructure to Azure and AWS, automating deployment and monitoring scripts to improve scalability.
High-Availability Web Platform
Managed the deployment and support of high-availability web platforms, ensuring 99.99% uptime through automation.
Sitecore DC Migration
Managed migration of business-critical applications and websites to a new Sitecore infrastructure, ensuring minimal downtime.
Sitecore/IIS Version Upgrade
Upgraded Sitecore CMS from v6.3.1 to v6.4.1 across a large web farm, improving performance and enabling new features.
Server & App Consolidation
Consolidated numerous Windows and .NET based applications to improve manageability and reduce operational costs.
Automated Web Deployments
Configured MS Web Deploy and DFS to create an automated deployment pipeline for web farms, reducing deployment time.
SVN, TFS & SharePoint Setup
Installed and configured Subversion, Team Foundation Server, and SharePoint to establish a collaborative development ecosystem.
NAS Storage for Backups
Designed and implemented a centralized NAS storage solution for enterprise-wide backups, improving data resilience and recovery times.
Enterprise Vulnerability Scanning
Implemented a Nessus-based vulnerability scanning system to enhance the security posture across the enterprise infrastructure.
Enterprise Monitoring System
Deployed and configured Nagios and OpManager for comprehensive, enterprise-wide system and application monitoring.
VMware Infrastructure Design
Designed and implemented a scalable VMware virtual infrastructure from the ground up, including P2V and V2V migrations.
Open-Source CMS Implementation
Deployed and managed a Wordpress CMS instance on a Linux and MySQL stack, diversifying the company's CMS offerings.
AI-Driven Problem Solver, Mentor & Your Career Catalyst
Technoholia: Empowering Businesses, Building Expertise
At Technoholia, we don't just implement AI, Cloud, and Cybersecurity solutions; we empower your business to master them. Based in Sydney, we translate complex challenges into reliable, scalable products and services, guided by ITIL best practices. Our unique strength lies in not only delivering these advanced technologies but also providing tailored training for your students and staff. This ensures they can confidently and securely leverage your new systems, bridging the vital gap between theoretical knowledge and practical application.
Technoholia is the culmination of this experience. We provide a unique platform that bridges the gap between academic theory and industry demands. Through hands-on projects, personalized mentorship, and exposure to enterprise-grade technologies, we empower interns and aspiring professionals to build not just a resume, but a career. Your journey with us is a direct path to acquiring the practical, in-demand skills needed to thrive in today's competitive IT landscape.
Qualifications
Education
PG Diploma in Computer Application
Maharaja Sayajirao University
B.Sc. in Computer Science
Sardar Patel University
Certifications
Let's Connect
I am always open to discussing new opportunities, innovative projects, or potential collaborations.